Dead Internet Connection

Do you have a Dead Internet Connection? Watch and learn, as our Tech Woes networking pros fix a Dead Internet Connection.

A Dead Internet Connection

can be a real pain. We count on reliable internet, so we can do the things we need to do. It is always better when you can fix the problem yourself. Sometimes turning off your router and modem for a few minutes fixes the problem. On the other hand, calling your internet service provider is never fun, and often aggravating. Sometimes, they try many different things, then an hour in, state that there is an outage. Gee, thanks for wasting my time.

Following is a transcript

of a person with a dead internet connection and an unusually unhelpful tech support person. In this case, the tech support guy just wants to get off the phone and go home. Sound familiar? As is my policy, I have changed the names to protect the guilty. Any resemblance to real life situations is purely coincidental. Or is it? Maybe a little bit of both. I hope you enjoy my goofy attempt at geek humor.   I welcome you to express your opinions and share your frustrating experiences in the comments below.  If you enjoyed this post, please feel free to share it with others. Thank you for stopping by.  Craig Herberg

Unhelpful tech support guy: Technical support. How may we humiliate you?

Unsuspecting tech woes victim: I can’t connect to the internet. The message on my screen says I have to activate my high speed internet service. It worked for two weeks, but stopped working today. Can you help?

Unhelpful tech support guy: I see that you just added digital telephone. That’s your problem.

Unsuspecting tech woes victim: Excuse me?

Unhelpful tech support guy: Our technicians are told to disconnect the internet when they install digital telephone service.

Unsuspecting tech woes victim: Huh?

Unhelpful tech support guy: I can fix it for you. As soon as you hang up the phone, the problem will be fixed.

Unsuspecting tech woes victim: Thank you so much. You made my day.

Unhelpful tech support guy: My pleasure. [Aside] I can’t believe he fell for that trick. I’ll be gone by the time he calls back.