Do you dread the thought of DSL installation hell? Listen and learn how the Tech Woes telecommunication pros solve the scourge of DSL installation hell.
DSL Installation Hell
is something that should be extremely rare. After all, once the provider activates the line, all you have to do is connect the DSL modem to the phone line and install DSL filters. To clarify, the filters connect between anything else (i.e., not the DSL modem) that connects to the phone line and the line itself. So, if you have two landline phones and a fax machine, you need three filters. Of course, you do need to connect your computer[s] to the DSL modem, either via Ethernet or wireless. How hard can that be? When the provider does its job, the rest is straightforward. Yet, that is the rub.
Following is a transcript
of a person in DSL installation hell and an amazingly unhelpful tech support person. As is my policy, I have changed the names to protect the DSL provider. Any resemblance to real life situations is purely coincidental. Or is it? Perhaps, it is a little bit of both. I hope you enjoy my goofy attempt at geek humor. I welcome you to express your opinions and share your frustrating experiences in the comments below. If you enjoyed this post, please feel free to share it with others. Thank you for stopping by. Craig Herberg
Unhelpful tech support guy: Technical support. How may we humiliate you?
Unsuspecting tech woes victim: My DSL installation kit came today without the DSL modem or filters.
Unhelpful tech support guy: Did you order it on the internet?
Unsuspecting tech woes victim: Yes, I did.
Unhelpful tech support guy: That explains it. You must have made a mistake on your order.
Unsuspecting tech woes victim: Look up the order.
Unhelpful tech support guy: It’s right here. You checked the box that says don’t ship the items I need to make it work, because I enjoy aggravation. A lot of people check that box.
Unsuspecting tech woes victim: There is no such box, you moron. Will you kindly ship the items you should have sent in the first place?
Unhelpful tech support guy: Sure will. You can expect an incorrect shipment in 5 to 7 working days.
Unsuspecting tech woes victim: Thank you for your help.
Unhelpful tech support guy: You’re welcome. [Aside] Thank you for not hearing what I just said.