Tech Support Slacking

Why is tech support slacking? Do you ever wonder why tech support  takes so long to respond?  Find out: is tech support slacking?

Is tech support slacking?

Perhaps, they really are just slacking. Maybe they really are busy. Clearly, it depends who you ask. Certainly, many Tech Support Slackingpeople think that tech support has no other customers or priorities. So, if they can’t fix my problem right away, they must be busy playing Madden. Yes, I get your frustration. Yet, I have experienced excellent customer service. Of course, that is the exception to the rule. To be sure, customer service is a function of corporate culture. In short, good leaders hire good employees who provide good service.

Following is a transcript

of a person who has a misbehaving computer and an audaciously unhelpful tech support person. Unfortunately, tech support guy is only interested in getting back to playing Counterstrike.  As is my policy, I have changed the names to protect the guilty. Any resemblance to real life situations is purely coincidental. Or is it? Perhaps, it is a little bit of both. I hope you enjoy my goofy attempt at geek humor.   I welcome you to express your opinions and share your frustrating experiences in the comments below. If you enjoyed this post, please feel free to share it with others. Thank you for stopping by.  Craig Herberg

Unhelpful tech support guy: Technical support. How may we humiliate you?

Unsuspecting tech woes victim: My computer is acting up, and I can’t get my work done.

Unhelpful tech support guy: And?

Unsuspecting tech woes victim: I have an important deadline to meet and need your help with my computer.

Unhelpful tech support guy: We’re really busy right now, playing Counterstrike, so you’ll just have to wait until we’re tired of playing. [Aside] Did I just say that out loud?

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