Do you need help with your problem solving techniques? Learn from the Tech Woes management pros how to do real problem solving.
is a skill that everyone needs to develop, yet few have. For example, some seek to blame others, rather than trying to solve the problem. Because of this approach, real problems never get solved. Perhaps, their thinking is that blame is the problem. Frequently, this philosophy is called the Dilbert approach to problem solving. Although many organizations may be called Dilbertesque, that is not a compliment. To be sure, it is a term of ridicule. In short, learn to solve problems, not shift blame.
Following is a transcript
of a new manager who created a problem and a useless tech support person. For some reason, pointy-haired boss comes to mind. As is my policy, I have changed the names to protect the guilty. Any resemblance to real life situations is purely coincidental. Or is it? Perhaps, a little bit of both. I hope you enjoy my goofy attempt at geek humor. I welcome you to express your opinions and share your frustrating experiences in the comments below. If you enjoyed this post, please feel free to share it with others. Thank you for stopping by. Craig Herberg
Unhelpful tech support guy: Technical support. How may we humiliate you?
Unsuspecting tech woes victim: I’m a new manager and I just created a giant problem. Can you help?
Unhelpful tech support guy: Does anyone else know about it?
Unsuspecting tech woes victim: Yes, they do.
Unhelpful tech support guy: Oh my. Is there anyone you can blame?
Unsuspecting tech woes victim: Well, yes there is.
Unhelpful tech support guy: Problem solved.
Unsuspecting tech woes victim: Excellent! Thank you so much. You make it so easy to be a manager.
Unhelpful tech support guy: We are the experts! I should have his job.