Is your web site offline? Get expert advice from the IT Tech Woes pros on how to deal with your web site offline.
With your web site offline
it can be a real pain to deal with your web host, to get it back online. My first business web site http://Info-Safety.com was hosted with a big hosting company recommended by PC Magazine. It took several days to get them to respond, and several more to get the problem fixed. Shortly afterwards, I moved my business web site to https://www.sliqua.com/, where they fix problems right away. This skit is about the former, not the latter.
What follows is a transcript of a telephone conversation between a person with a web site offline and an unhelpful tech support person. The caller just wants to get his web site back online. As is my policy, I have changed the names to protect the guilty, and any resemblance to a real life situation is coincidental. Or is it? Maybe a little bit of both. I hope you enjoy my subtle attempt at geek humor, and welcome you to express your opinions and share your frustrating experiences in the comments below. If you enjoyed this post, please feel free to share it with others. Thank you for stopping by. Craig Herberg
Unhelpful tech support guy: Technical support. How may we humiliate you?
Unsuspecting tech woes victim: There seems to be a problem with my web site. Can you help?
Unhelpful tech support guy: Sure. What seems to be the problem?
Unsuspecting tech woes victim: My web site is down.
Unhelpful tech support guy: Today is national web site appreciation day. We gave them all the day off.
Unsuspecting tech woes victim: Thank you so much. You make it so easy.
Unhelpful tech support guy: Thank you for the kind words and for calling technical support, where a stupid answer is only a phone call away.